ECB tenant screening service live: landlords can now request prospective tenants' credit scores

Dubai: UAE landlords can now check the credit scores of prospective tenants before signing rental agreements, as Etihad Credit Bureau's (ECB) new Tenant Screening service has officially gone live. The service, available through the ECB app, allows landlords to request a prospective tenant's credit score before deciding whether to proceed with a lease. Information is shared only after the tenant gives explicit consent through a verified UAE PASS account, making the process entirely digital. A landlord begins by selecting the Tenant Screening feature in the app and entering the prospective tenant's Emirates ID details. After completing payment, a secure consent request is sent directly to the tenant through UAE PASS. As soon as the tenant approves, the Credit Score appears directly in the landlord's app. Prospective tenants receive a secure notification through UAE PASS and can either approve or reject the request. If consent is granted, the landlord receives the applicant's credit score. If the tenant rejects the request or does not respond before it expires, no information is shared and the payment is refunded automatically. The service introduces a more standardised way for landlords to assess prospective tenants, complementing existing tenant verification practices such as salary certificates, employment letters and bank statements.