Dubai mandates itemised charge disclosure for food delivery apps

The Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT) has introduced guidelines for online food delivery platforms under Circular No. 2 of 2025. The rules require platforms to provide an itemised breakdown of charges before customers confirm their orders, including food costs, delivery fees, service or convenience fees, and taxes. Undisclosed charges cannot be added after payment. Delivery platforms must acknowledge complaints within three working days and resolve issues within seven working days, including providing refunds where warranted. Delivery personnel must receive 100 per cent of gratuities paid by customers. Promotional offers must clearly explain conditions and expiry dates, and platforms cannot unfairly pass subscription programme costs to restaurants.